FAQ

 

FAQ

  • Do you work with all animals?  We are happy to work with most pets or persons!  Picture requirements are still the same
  • Can I have more than one pet in a portrait? Only one pet per portrait is allowed unless the product specifies a second image upload.
  • Can I receive the portrait without a name? Yes, the name field is optional
  • What makes a good photo? Only one pet in image, frontish facing. A clear well lighted image is preferred.  See portrait photo guide for more instructions
  • Do you send proofs or previews before printing my portrait? We do not send a proof or previews of the portrait, in order to expedite the production process
  • Do you do human portraits?  We can do human portraits but keep in mind most backgrounds are set up for a pet portrait.
  • Can I return my pet portrait if I'm unhappy with it? Our custom print products can not be restocked as they are made to order so we do not offer refunds or cancellations after we have sent your order to production. 
  • What are your shipping times
  • Can I change my order? An order can be changed within the first 24 hours after placing the order.

Dishware FAQ

  • Is it dishwasher and microwave safe? Yes they are dishwasher and microwave safe, details are also listed with the product
  • What size options are there and what is it made out of? We offer a 15 oz. ceramic glossy mug.
  • Can I get a different color of mug? We offer the mug in a two tone blue and white and a plain white mug.

 

What is the Return Policy?

Each item is made to order for every customer - and as such, we cannot accept general returns for items after they have entered production.

This includes:

- Change of mind

- Items ordered in error (including wrong quantity, design, or variant selected)

- Exchanges for alternative design, product or size

- Not as expected items

- Unwanted items

The returns policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

If your product is damaged or defective, please kindly email us to joepaperco.com with the subject line “Return: Damage or Defect item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we receive your information and it is sufficient, we will replace your order.

We are not responsible for lost packages or those that say delivered but never arrived.  Please contact the delivery service or post office before emailing us. We will try as best as we can to help. 

In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

All Sales are Final:

Cancellation and Modification after the final revision is made is NOT guaranteed!

Strictly no returns or exchanges and refund unless there are defect(s) in the product(s) (including when you use the coupon to buy)

No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.
If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.

Shipping fee will NOT be refundable once item has shipped. 

Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.

We do not accept any returns, exchanges or refunds, unless the item is defective or damaged.